FAQ

FORMS OF PAYMENT

We accept Visa, Matstercard, Discover, American Express and Paypal.

 

WHEN WILL I RECEIVE MY ORDER?

Because we do things to order, you will be notified as soon as your order is ready to be shipped, usually within 3 weeks. Why is it taking so long? We want to allow all our gypsum and coats to dry naturally so they can achieve their optimal strength before shipping.

Standard shipping takes 3-7 business days to process and receive.

WALAC. ships all orders Monday through Friday. Your shipping options and cost will be outlined at the time of checkout.

A confirmation email along with shipment tracking will be sent with the details of the order.

Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email hello@walac.xyz

 

WHAT IF I NEED TO CHANGE MY ORDER?

Feel free to reach out to hello@walac.xyz — we’ll see what we can do!

 

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally. Prices are available at checkout.

Please be aware international orders generally take 6-12  business days.

WALAC. is not responsible for any import fees, taxes VATs or any other custom fees should your package be processed by Customs. 

Be aware if customs does process your shipment you may experience delays. If packages are refused due to unexpected customs fees you will be charged for outgoing and incoming shipping fees as well as the refusal charges.

 

HOW CAN I STAY UPDATED ON NEW PRODUCTS AND EVENTS?

We're glad you asked! You can sign up for updates through this link

 

DO YOU SELL WHOLESALE?

We do sell to a select number of shops. As our products are handmade processed, we can provide small stocks of unique designs - for further details please email us at hello@walac.xyz

 

DO YOU OFFER bespoke projects and customisation?

We are happy to work on any special project you have - please email us with specific requests at hello@walac.xyz

 

PRESS + COPYRIGHT - CAN WE FEATURE YOUR WORK?

We welcome your help in spreading the word about our shop—please credit WALAC. and link back to our url when possible—for press features please email hello@walac.xyz