FAQ

How do I place an order?

Please contact us directly at hello@walac.xyz for inquiries. Orders require a 50% deposit to begin production and balance will be due prior to ship date.

Payment is accepted via bank wire, credit cards (credit card payments require an additional 3.5%) and Paypal. All payments are non-refundable.

DO YOU HAVE PIECES AVAILABLE FOR PURCHASE IMMEDIATELY? DO YOU ACCOMMODATE RUSH ORDERS? 

All our pieces are made to order and lead times vary per product. Please visit product pages for specific lead times.

We do not keep any stock available for immediate purchase but rush orders can sometimes be accommodated for a 20% rush fee. Please contact us directly at hello@walac.xyz for further details.

WHAT IS YOUR STANDARD SHIPPING PROCESS? DO YOU SHIP INTERNATIONALLY? 

We do ship worldwide. Rates vary by destination and complexity. Shipping will be quoted upon confirmation of order, to accommodate your needs to the best.

Please be aware international orders generally take 6-12  business days.

Customs duties and taxes may apply to international purchases.

 

Returns

Unfortunately, due to the made to order nature of the work, we are unable to accept returns or offer refunds, exchanges or credits.

CUSTOMISATION AND COMMISSIONS

All of our pieces are handmade-to-order and can be fully customised in almost any regard. Fully bespoke commissions are accepted on a case-by-case basis. Please reach out to us directly with your custom needs.

DAMAGES 

Damages must be documented and reported within 10 business of receipt. walac. is not responsible for repair or replacement of damages reported after this time. If damage has occurred in shipping all packaging must be retained by receiver. Failure to do so may invalidate any claim.

HOW CAN I STAY UPDATED ON NEW PRODUCTS AND EVENTS?

We're glad you asked! You can sign up for updates here.

PRESS + COPYRIGHT - CAN WE FEATURE YOUR WORK?

We welcome your help in spreading the word about walac. Please credit and link back to our url when possible — for press features please email hello@walac.xyz